J2U Hardware ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.

1. Information We Collect

We collect information you voluntarily provide, including:

• Your name, phone number, email address and message when you use our contact form or submit a product inquiry.
• Information you choose to share with us when you contact us via WhatsApp (handled according to WhatsApp's own privacy policy once the conversation leaves our website).
• Basic technical data such as browser type, pages visited and general location, collected automatically for security and to improve site performance.

2. How We Use Your Information

• To respond to inquiries about products, pricing and availability.
• To process and manage sales, invoices and customer records for customers who purchase in-store or through our sales team.
• To improve our website, catalog and customer service.
• To comply with legal and accounting obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share information with trusted service providers who help us operate our website and business (e.g. hosting providers), and where required by law.

4. WhatsApp Inquiries

When you click "Inquire on WhatsApp," you are redirected to WhatsApp with a pre-filled message. Any conversation that follows takes place on WhatsApp's platform and is subject to WhatsApp's own privacy policy and terms.

5. Data Security

We take reasonable technical and organisational measures to protect the information we hold from unauthorized access, alteration or disclosure.

6. Cookies

Our website may use minimal, essential cookies required for the site to function correctly (such as session cookies for the admin dashboard). We do not use cookies for third-party advertising.

7. Your Rights

You may request to review, correct or delete personal information we hold about you by contacting us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

J2U Hardware
KN 4 Ave, Nyarugenge, Kigali, Rwanda
Phone: +250 788 123 456
Email: info@j2uhardware.rw